Troubleshoot a workspace issue

Start with the smallest check that can distinguish a data problem from an access or view problem. Do not retry a broad enrichment, restore, or import just because the first result looks unexpected.

A Sheet or row seems missing

1. Confirm that you are in the intended workspace and Sheet.
2. Clear the Sheet search and shared filters, then remove any active sort if the original order matters.
3. Check whether the Sheet was moved to a folder, shared directly, published, or archived.
4. Use the Sheet history to inspect a prior revision before restoring anything.

See Edit, filter, and sort a Sheet, Sharing a Sheet, and Archive.

You cannot edit or share a Sheet

Check the Sheet’s access source and role. Viewers can read the current Sheet only; editors can edit content and read history; managers can also manage sharing, versions, publishing, locations, and templates. Only an owner can archive or transfer ownership. A link or public view is viewer-only.

Ask a manager or owner to verify your direct or team grant rather than requesting a copied Sheet. See Roles and access for the distinction between workspace membership and Sheet access.

Search or Assistant guidance is incomplete

Use Help to open documentation or workspace search, then ask the Assistant a concrete product question with the relevant Sheet attached if the answer depends on data. Documentation search can fall back to canonical guide metadata while its semantic crawler is unavailable; follow the returned guide, and use Contact if no guide covers the workflow.

Before approving an Assistant action, confirm its target and scope. See Approvals and safe Assistant actions.

Contact the team with useful evidence

Include the workspace and Sheet name, the exact action, expected and actual result, approximate time, role, and any visible error. Remove sensitive values from screenshots or pasted text. This makes it possible to reproduce the problem without asking you to repeat a risky action.