End User License Agreement

1. Comprehensive License Grant and Usage Rights

Basic License Grant

Workbase Platforms Sp. z o.o. ("Leadbase", "we", "us") grants the licensee ("you", "customer", "user") a limited, non-exclusive, non-transferable, revocable license to use the Leadbase software and services in accordance with the provisions of this End User License Agreement ("EULA") and the applicable Terms of Use.

License Scope and Entitlement

Software-as-a-Service Access: Use of the web-based Leadbase platform
API Access: Programmatic use in accordance with the API documentation
Mobile Applications: Access to authorized mobile apps
Desktop Clients: Installation and use of provided desktop software
Integrations: Connection with supported third-party services
Documentation Access: Use of all provided documentation

Territorial and Temporal Restrictions

Geographic Limitation: Use in the contractually agreed regions
Time Limitation: Valid during the active subscription period
User Limitation: Limited to the licensed number of users
Feature Scope: Access only to the features included in the plan
Data Volume Limits: In accordance with the plan limits for data queries

Extended Licensing Models for Enterprise Customers

Concurrent User Licensing

Enterprise customers can choose between Named User and Concurrent User licensing. Concurrent User licenses allow simultaneous use by a defined number of users within the organization.

Departmental and Subsidiary Licensing

Large organizations can agree on extended licensing models for different departments, subsidiaries, or geographic locations. These are subject to separate agreements and pricing schemes.

License Compliance and Monitoring

Leadbase reserves the right to monitor license compliance and take appropriate measures in the event of violations. Customers are required to provide accurate usage reports and support audit activities.

2. Detailed Usage Restrictions and Prohibitions

Absolute Technical Prohibitions

The following activities are strictly prohibited and lead to immediate license termination and possible legal consequences:

Reverse Engineering and Code Analysis

Decompilation: Translating bytecode or binary files back into source form
Disassembly: Breaking the software down into assembly code
Source Code Reconstruction: Attempts to determine the source code
Algorithm Analysis: Analysis of proprietary algorithms and business logic
API Reverse Engineering: Unauthorized analysis of internal API structures
Database Schema Analysis: Determining database structures

Software Modification and Manipulation

Code Injection: Introducing custom code into the software
Binary Patching: Modifying executable files
Memory Manipulation: Manipulating memory at runtime
Security Bypass: Circumventing security mechanisms
License Crack: Manipulating license checks
Feature Unlock: Unauthorized activation of paid features

Unauthorized Distribution and Disclosure

Software Distribution: Providing the software to third parties
Credential Sharing: Sharing access credentials
Sublicensing: Granting sublicenses to third parties
White Labeling: Marketing under your own name
Service Bureau Operations: Commercial use for third parties
Data Reselling: Selling data obtained through Leadbase

Commercial and Legal Restrictions

Competition and Competitive Activity

Competitive Intelligence: Use to analyze Leadbase technology
Benchmarking for Competition:{" "} Performance comparisons for competitors
Feature Replication: Rebuilding Leadbase functions
Market Research Against Us: Market research contrary to Leadbase's interests
Talent Acquisition: Recruiting Leadbase employees through the platform

Legal Compliance Violations

GDPR Violations: Use without a sufficient legal basis
Spam Activities: Mass advertising without opt-in procedures
Data Protection Breaches: Improper processing of personal data
Export Control Violations: Violation of export control regulations
Anti-Corruption Laws: Use for corrupt business practices

Technical Abuse Prevention

Leadbase uses technical measures to prevent abuse, including rate limiting, anomaly detection, and automatic blocking in the event of suspicious activity. Circumventing these measures is strictly prohibited.

3. Comprehensive Intellectual Property and Protective Rights

Ownership Rights of Leadbase

All rights, title, and interest in the Leadbase software, including all modifications, improvements, and derivative works, remain exclusively with Leadbase or our licensors. This EULA grants no ownership rights in the software.

Software Copyright and Code Protection

Source Code: Full copyright protection for all source code
Compiled Binaries: Protection of all compiled program versions
Algorithms: Proprietary data processing and ML algorithms
Database Schemas: Database structures and optimizations
Configuration Files: System configurations and setup parameters
Scripts and Automation: Deployment and maintenance scripts

User Interface and Design Elements

UI/UX Design: User interface design and user experience
Graphical Assets: Icons, images, logos, and visual elements
Layout and Navigation: Page structures and navigation concepts
Color Schemes: Corporate design and color palettes
Typography: Fonts and typographic design
Animation and Transitions: Motion sequences and transitions

Data Structures and Taxonomies

Data Models: Conceptual and logical data models
Classification Systems: Industry classifications and taxonomies
Metadata Structures: Metadata schema and organization
Search Indices: Search index structures and optimizations
Data Quality Rules: Quality review and validation rules

Trademark Rights and Corporate Identity

Protected Trademarks

"Leadbase" Word Mark: Full trademark protection of the name
Logo and Figurative Marks: All graphic trademark elements
Product Names: Names of specific features and modules
Taglines and Slogans: Marketing slogans and advertising copy
Domain Names: leadbase.io and related domains

Trademark Usage Guidelines

Any use of Leadbase trademarks requires express written permission. Customers may use Leadbase marks only to accurately describe the services used, but not for advertising purposes or to suggest a partnership or affiliation.

Patents and Trade Secrets

Patented Technologies

Leadbase holds various patents and patent applications for innovative technologies in the areas of data enrichment, machine learning, and B2B data processing. Use of the software grants no rights to these patents beyond the agreed software use.

Business and Trade Secrets

Algorithm Details: Specific implementations and optimizations
Data Sources: Sources and methods of data acquisition
Quality Metrics: Internal quality assessment systems
Performance Optimizations: Business-critical performance techniques
Security Implementations: Security architecture and procedures

Customer Data and Co-Created Content

Customers retain ownership rights in the data they contribute. Aggregated or anonymized data generated through use of the services may be used by Leadbase to improve the services, provided that no conclusions can be drawn about individual customers.

4. Software Updates, Maintenance, and Support Services

Automatic Updates and Patch Management

Leadbase provides regular software updates to improve functionality, security, and performance. These updates are part of the service and are installed automatically without separate consent.

Update Categories and Frequencies

Security Patches: Immediate release of critical security updates
Bug Fixes: Weekly bug fixes and stability improvements
Feature Updates: Monthly feature extensions and improvements
Major Releases: Quarterly major functionality and design updates
Infrastructure Updates: Ongoing backend and performance optimizations
Compliance Updates: Adjustments to new legal requirements

Update Procedures and Communication

Advance Notice: 7 days' notice for major feature changes
Maintenance Windows: Scheduled maintenance windows outside business hours
Emergency Patches: Immediate critical updates without advance notice
Release Notes: Detailed documentation of all changes
Rollback Procedures: Emergency rollback in the event of critical problems

Tiered Support Services by Plan

Basic Support (Starter Plans)

Channels: Email support and online knowledge base
Response Time: 48 hours for normal requests
Availability: Monday-Friday, 9 a.m.-5 p.m. CET
Languages: German and English
Scope: Basic usage questions and technical problems

Professional Support (Business Plans)

Channels: Email, chat, and telephone support
Response Time: 24 hours for normal requests, 4 hours for critical requests
Availability: Extended business hours, 8 a.m.-8 p.m. CET
Priority Handling: Preferential handling of support tickets
Technical Account Manager: Dedicated contact for large customers

Enterprise Support (Enterprise Plans)

24/7 Support: Around-the-clock availability for critical issues
Response Time: 1 hour for critical requests, 4 hours for normal requests
Dedicated Support Team: Specialized team for enterprise customers
Custom Training: Individual training and onboarding
Integration Support: Support for complex system integrations
Escalation Management: Direct escalation to the development team

Maintenance Policies and Service Continuity

Scheduled Maintenance

Regular maintenance is announced at least 24 hours in advance and preferably takes place outside core business hours. Enterprise customers receive extended notice periods and can agree on individual maintenance windows.

Emergency Maintenance and Incident Response

In the event of critical security problems or system failures, unscheduled maintenance may be carried out without advance notice. Customers are notified immediately through status pages and email.

End-of-Life Policies for Software Components

Leadbase reserves the right to discontinue obsolete software components or features after a notice period of at least 12 months. Affected customers receive migration support for current alternatives.

5. Extended Limitation of Liability and Disclaimer of Warranties

Comprehensive Disclaimer of Warranties

The Leadbase software is provided "AS-IS" and "AS-AVAILABLE" without any express or implied warranty. Leadbase excludes all warranties to the extent permitted by law.

Excluded Warranties

Functionality Warranty: No guarantee of specific functions
Performance Warranty: No guaranteed response times
Availability Warranty: No 100% uptime guarantee
Data Quality Warranty: No guarantee of data accuracy
Compatibility Warranty: No guarantee of third-party integration
Future Warranty: No guarantee of future functions

Specific Exclusions for B2B Data

Data Freshness: No guarantee of real-time updates
Completeness: No warranty of 100% data coverage
Lawfulness: No warranty regarding the lawfulness of data use
Business Success: No guarantee of sales success or ROI
Compliance: No warranty of industry-specific compliance

Limitations and Exclusions of Liability

Unlimited Liability (Required by Law)

Leadbase is fully liable for damage resulting from injury to life, body, or health caused by an intentional or negligent breach of duty, as well as for other damage resulting from an intentional or grossly negligent breach of duty.

Limited Liability in Cases of Simple Negligence

Cardinal Obligations: Liability only in the event of breach of material contractual obligations
Foreseeability: Limited to typical, foreseeable damage
Maximum Amount: No more than the fees paid in the previous 12 months
Time Limitation: Claims become time-barred after 12 months

Fully Excluded Damage

Indirect Damage: Consequential damage, lost profits, lost revenue
Data Loss: Loss of customer or business data
Business Interruption: Costs resulting from system failures
Reputational Harm: Damage to reputation or image
Opportunity Costs: Missed business opportunities
Punitive Damages: Punitive or exemplary damages

Force Majeure and Extraordinary Circumstances

Force Majeure and Unforeseeable Events

Natural Disasters: Earthquakes, floods, forest fires
Cyber Attacks: DDoS, hacking, ransomware attacks
Government Measures: Sanctions, embargoes, regulatory changes
Infrastructure Failures: Internet backbone or data center problems
Pandemics: Health crises with operational restrictions
Labor Disputes: Strikes or lockouts at critical suppliers

Customer Indemnification

Customers indemnify Leadbase against all third-party claims arising from unlawful use of the software, violation of this EULA, or non-compliance with applicable laws. This includes all legal enforcement and defense costs.

Insurance and Risk Management

Leadbase maintains appropriate insurance for professional liability, cyber risks, and general business liability. Details can be provided to enterprise customers upon request.

6. Data Protection, Security, and Compliance Requirements

Comprehensive Data Protection Compliance

Use of the Leadbase software is subject to strict data protection requirements. Customers must comply with all applicable data protection laws, in particular the GDPR, the BDSG, and equivalent international provisions.

Legal Basis: Evidence of a valid legal basis for each processing activity
Purpose Limitation: Use of data only for specified, legitimate business purposes
Data Minimization: Limitation to information that is actually needed
Storage Limitation: Regular review and deletion of outdated data
Transparency Obligation: Informing data subjects about data processing
Data Subject Rights: Ensuring access, rectification, and erasure

International Data Protection Standards

CCPA/CPRA (California): Compliance with California privacy rights
LGPD (Brazil): Compliance with Brazilian data protection law
PIPEDA (Canada): Compliance with Canadian privacy requirements
PDPA (Singapore/Thailand): Compliance with Asian data protection laws
Privacy Act (Australia): Compliance with Australian privacy principles

Technical and Organizational Security Measures

Encryption and Data Security

Transport Encryption: TLS 1.3 for all data transfers
Storage Encryption: AES-256 for data at rest
Key Management: HSM-based key management
Perfect Forward Secrecy: Rotating keys for maximum security
Zero-Knowledge Architecture: Minimization of access to plaintext data

Access Controls and Authentication

Multi-Factor Authentication: Mandatory 2FA for all users
Role-Based Access Control: Granular permission management
Single Sign-On (SSO): Enterprise SSO integration available
Session Management: Automatic session timeouts and invalidation
Audit Logging: Comprehensive logging of all access

Industry-Specific Compliance Requirements

Financial Services

PCI DSS: Payment Card Industry Security Standards
SOX Compliance: Sarbanes-Oxley Act requirements
MiFID II: Markets in Financial Instruments Directive
Basel III: International banking regulation
KWG/CRR: German and EU banking supervision

Healthcare and Life Sciences

HIPAA: Health Insurance Portability and Accountability Act
FDA 21 CFR Part 11: Electronic records and signatures
GxP Guidelines: Good Clinical/Laboratory/Manufacturing Practice
Medical Device Regulations: MDR and other medical device regulations

Incident Response and Security Monitoring

Leadbase maintains a 24/7 Security Operations Center (SOC) with automated threat detection, incident response playbooks, and regular security assessments. Customers are notified of security-related incidents in accordance with legal requirements.

7. License Termination, Cancellation, and Data Transfer

Ordinary License Termination

The license ends automatically when the subscription period expires unless it is renewed in accordance with the renewal terms. Both parties may terminate the license subject to the agreed notice periods.

Notice Periods by License Type

Monthly Licenses: 30 days' notice to the end of the month
Annual Licenses: 90 days' notice to the end of the year
Enterprise Licenses: By individual agreement (typically 6 months)
Trial Licenses: Automatic expiration without a termination requirement
Education/NPO Licenses: Special termination provisions

Extraordinary License Termination

Leadbase may terminate the license without notice in the event of serious violations of this EULA, payment default despite a reminder, the customer's insolvency, or other good cause. The customer is given an opportunity to comment before termination.

Data Portability and Transfer

Data Export Rights

Standard Data Export: CSV, Excel, and JSON formats free of charge
API-Based Export: Programmatic data transfer
Bulk Export: Complete data export for large volumes of data
Custom Format Export: Special formats for an additional fee
Real-Time Data Sync: Continuous data synchronization

Data Transfer to Competing Services

Leadbase supports customers in transferring to competing services by providing standardized export formats and API access for a transition period of 90 days after license termination.

Data Deletion and Retention

Customer Data Deletion

After license termination, all customer data is completely and irrevocably deleted within 90 days unless statutory retention obligations require longer storage. Customers receive written confirmation of deletion.

Backup and Restoration

Customer data in system backups is deleted according to the regular backup retention cycles (typically 12 months). Emergency restoration is possible only during the active license period.

Post-Contract Obligations

Even after license termination, confidentiality, data protection, and liability provisions remain in force for use that has already taken place. Customers remain responsible for the lawful use of data received during the license period.

8. Enterprise Licensing and Volume Discounts

Enterprise Licensing Models

For large customers, Leadbase offers special enterprise licensing models with extended functions, increased limits, and individual service level agreements. These licenses are subject to separate negotiations and contractual documents.

Site License Models

Corporate-Wide License: Use throughout the entire company
Division-Specific License: Limited to specific business units
Geographic License: Regionally limited licensing
Subsidiary License: Including subsidiaries
Joint Venture License: Special provisions for joint ventures

Multi-Tenant and White-Label Options

Dedicated Cloud Instances: Isolated environments for enterprise customers
On-Premises Deployment: Installation in the customer's infrastructure
Hybrid Cloud Solutions: Combined cloud/on-premises architecture
Private Cloud Hosting: Dedicated cloud environments
White-Label Licensing: Customization of the user interface with customer branding

Volume Pricing and Discount Structures

User-Based Discount Tiers

10-49 Users: 5% discount on list prices
50-199 Users: 15% discount on list prices
200-499 Users: 25% discount on list prices
500+ Users: Individual negotiation (up to 40% discount)
1000+ Users: Strategic Partnership Pricing

Multi-Year Contracts and Prepayment Discounts

2-Year Contracts: 10% additional discount
3-Year Contracts: 20% additional discount
5-Year Contracts: 30% additional discount
12-Month Prepayment: 5% cash discount
24+ Month Prepayment: 10% cash discount

Educational and Non-Profit Licensing

Academic Licensing

Accredited educational institutions receive special academic licenses with discounts of up to 80% for research and teaching. These licenses are subject to usage restrictions and may not be used for commercial purposes.

Non-Profit and NGO Licenses

Recognized non-profit organizations may apply for discounted licenses. The discount depends on the size and purpose of the organization and may be up to 60%.

Startup and Scale-Up Programs

Leading startups and scale-ups can apply for special support programs that offer free or heavily discounted licenses for a limited period. These programs promote innovation and support entrepreneurship in the B2B data sector.

9. API Licensing and Developer Guidelines

API Usage Policies

The Leadbase APIs are available to licensees according to their subscribed plan. API use is subject to specific technical and legal restrictions defined in the API documentation and these license terms.

API Access Levels by Plan

Basic API Access: RESTful APIs for standard functions
Advanced API Access: GraphQL and webhook support
Enterprise API Access: Full access including admin APIs
Partner API Access: Extended APIs for integration partners
White Label API: APIs without Leadbase branding

Rate Limits and Technical Restrictions

Request Rate Limits: Maximum requests per minute/hour/day
Concurrent Connection Limits: Simultaneous connections
Payload Size Limits: Maximum size of API requests
Response Time SLAs: Guaranteed response times
Batch Processing Limits: Restrictions on bulk operations

SDK and Integration Tools

Official SDKs and Libraries

JavaScript/Node.js SDK: NPM package for web applications
Python SDK: PyPI package for data science and backend
PHP SDK: Composer package for web development
C# .NET SDK: NuGet package for the Microsoft ecosystem
Java SDK: Maven package for enterprise applications
Go SDK: Native Go modules for modern backend services

Community and Third-Party SDKs

Community-developed SDKs and third-party integrations are welcome but are subject to their own license terms. Leadbase accepts no responsibility for the functionality or support of community tools.

Webhook and Event-Based Integration

Webhook Configuration and Management

Real-Time Event Notifications: Immediate notification of data changes
Batch Event Processing: Aggregated events for performance optimization
Custom Event Filtering: Filtering by specific event types
Retry and Error Handling: Automatic retry in the event of errors
Security and Authentication: HMAC signing for webhook security

Event Schema and Data Format

All webhook events follow a standardized schema with a JSON payload. Breaking changes to the event schema are announced at least 6 months in advance and include backward-compatibility periods.

Developer Support and Resources

Documentation and Developer Portal

Comprehensive API documentation, code examples, tutorials, and an interactive Developer Portal are available to all licensees. Enterprise customers also receive private documentation areas and white-glove support.

Developer Community and Support

An active developer community with forums, a Slack workspace, and regular webinars. Technical Account Managers are available for enterprise integrations and support complex implementations.

10. Compliance Monitoring and Audit Rights

License Compliance Monitoring

Leadbase reserves the right to monitor and audit compliance with these license terms. This includes technical monitoring systems and direct audit activities where there is justified suspicion of license violations.

Automated Compliance Monitoring

Usage Analytics: Continuous monitoring of usage patterns
License Violation Detection: Automatic detection of overages
Anomaly Detection: ML-based detection of unusual activity
Real-Time Alerting: Immediate notification of critical violations
Compliance Dashboards: Transparent display of license use

Manual Audit Procedures

Scheduled Audits: Regular reviews for enterprise customers
Triggered Audits: Audits when violations are suspected
Self-Assessment Tools: Tools for customer self-audits
Third-Party Audits: External audit providers in complex cases
Compliance Reporting: Regular compliance reports

Audit Rights and Procedures

Audit Scope and Conduct

Leadbase may conduct audits with reasonable advance notice (typically 30 days) to verify compliance with the license terms. Audits are preferably conducted remotely but may also take place on site in justified cases.

Audit Cooperation Obligations

Documentation: Provision of relevant usage documentation
System Access: Granting necessary system access
Employee Interviews: Availability of relevant contacts
Remediation Plan: Development of corrective measures in the event of violations
Follow-Up Audits: Participation in follow-up audits for verification

Consequences of Compliance Violations

Graduated Sanctions

Warning: First written warning for minor violations
Correction Deadline: Deadline for remedying violations
License Adjustment: Mandatory upgrade to an appropriate license
Penalty Fees: Penalties for serious violations
License Termination: Termination for repeated or serious violations
Legal Action: Legal steps in the event of intentional violations

Restoration of Compliance

Customers are generally given the opportunity to correct compliance violations before drastic measures are taken. Remediation plans are developed jointly and their implementation is monitored.

Compliance Support and Advice

Leadbase provides proactive compliance support through regular License Health Checks, Best Practice Guidance, and training for License Administrators. These services are particularly available to enterprise customers and help prevent inadvertent violations.

11. International Licensing and Export Control

Global Licensing and Territorial Restrictions

The Leadbase license may be used in various countries and regions but is subject to local laws, export control regulations, and any territorial restrictions. Customers are responsible for complying with all applicable local laws.

Available License Regions

EU/EEA: Full availability with GDPR compliance
Switzerland/UK: Special post-Brexit arrangements
North America: USA/Canada with local privacy requirements
APAC: Asia-Pacific with regional adjustments
LATAM: Latin America with LGPD compliance
MEA: Middle East/Africa with special compliance requirements

Excluded Territories

Licensing is excluded in countries subject to international sanctions or where providing the services would cause legal or technical problems. An up-to-date list is available upon request.

Export Control and Trade Restrictions

US Export Administration Regulations (EAR)

ECCN Classification: Export Control Classification Numbers
Entity List Screening: Screening against US sanctions lists
Technology Transfer Restrictions: Restrictions on technology transfer
Re-Export Controls: Control of re-exports
Deemed Export Rules: Technology access for foreign nationals

EU Dual-Use Regulation

Dual-Use Item Controls: Control of goods with dual uses
Catch-All Provisions: Comprehensive controls for proliferation risks
Embargo Compliance: Compliance with EU embargoes
Human Rights Considerations: Human rights considerations

Localization and Data Residency

Data Residency Requirements

Various countries have specific requirements for local data storage. Leadbase offers regional data centers and can meet data residency requirements for enterprise customers.

Localization Services

Multi-Language Support: Localized user interfaces
Local Currency Billing: Billing in local currencies
Regional Customer Support: Support in local languages
Local Legal Entities: Contracting through local entities
Cultural Adaptations: Adaptation to local business practices

Cross-Border Data Transfer Safeguards

For international data transfers, Leadbase uses appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and adequacy decisions. Transfer Impact Assessments are conducted for critical data flows.

12. Final Provisions and Legal Enforcement

Applicable Law and Jurisdiction

This EULA is governed by the law of the Republic of Poland, excluding the UN Convention on Contracts for the International Sale of Goods and conflict-of-law provisions. The exclusive place of jurisdiction for all disputes is Warsaw, Poland, to the extent permitted by law.

Alternative Dispute Resolution

Mediation: Preferred procedure for business disputes
Arbitration: Binding arbitral awards under ICC Rules
Expert Determination: Technical disputes resolved by experts
Escalation Process: Structured escalation process before court proceedings

Legal Enforcement and Interim Relief

In the event of serious license violations, Leadbase may seek interim relief, including injunctions to prevent further damage. Claims for damages remain unaffected.

Severability and Contractual Adjustment

If individual provisions of this EULA are or become invalid or unenforceable, this does not affect the validity of the remaining provisions. Invalid clauses will be replaced by clauses that come closest to the originally intended economic purpose.

Contract Amendments and Updates

EULA Modifications

Leadbase may modify this EULA with reasonable advance notice (at least 30 days). Material changes are communicated by email. Continued use after the changes take effect constitutes acceptance.

Right to Object and Termination Options

In the event of material EULA changes, customers have a right to object and may terminate the license with immediate effect. Enterprise customers receive extended transition periods and negotiation options.

Succession and Contract Transfer

This EULA is binding on both parties and their respective successors. Leadbase may transfer rights and obligations as part of corporate transactions. Customers may transfer the license only with Leadbase's prior written consent.

Entire Agreement and Order of Precedence

Together with the Terms of Use and any separate enterprise agreements, this EULA constitutes the entire agreement. In the event of conflicts, individual agreements take precedence over this EULA, which in turn takes precedence over general Terms of Use.

Contact and Legal Enforcement

All legal notices must be sent in writing to the following address: Workbase Platforms Sp. z o.o., Managing Director: Nils Kröger, email: legal@leadbase.io. This EULA enters into force upon first use of the software and replaces all previous agreements.